Refunds and Returns Policy

Cancellation Policy

Last update: September 20, 2024.

At Market Vision Scape, we understand that plans may change and you may need to cancel a service or order. This Cancellation Policy describes the procedures and conditions for canceling services or orders placed through our website.

Cancellation of Services

If you wish to cancel a service, please contact our customer service team at support@marketvisionscape.com as soon as possible. Service cancellations are subject to the following conditions:

• Cancellation requests received within 24 hours of placing the order may be eligible for a full refund.

• Cancellation requests received after 24 hours but before the service delivery date may be eligible for a partial refund.

• No refunds will be issued for service cancellations made after the service delivery date.

2. Cancellation of Product Orders

If you wish to cancel an order for a physical product, please contact our customer service team at support@marketvisionscape.com. Cancellations of product orders are subject to the following conditions:

• Cancellation requests received within 2 days of placing the order may be eligible for a full refund.

• Cancellation requests received after 2 days but before the product is shipped may be eligible for a partial refund.

• If the product has already been shipped, you may return it in accordance with our Refunds and Returns Policy.

3. Reimbursement Process

Refunds for eligible cancellations will be processed within 5 business days and issued in the original form of payment. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

4. Changes to this Policy

We may update this Cancellation Policy from time to time. The updated version will be posted on our website with the date "Last Updated". Your continued use of our services after changes are made constitutes acceptance of the revised Cancellation Policy.

Contact us

If you have any questions or concerns about this Cancellation Policy, please contact us at:

Address: Santiago, Chile

Phone:

E-mail: support@marketvisionscape.com

Refunds and Returns Policy

Last update: September 20, 2023

At Market Vision Scape, we are committed to providing our customers with high quality products and services. We understand that there may be instances when you may need to request a refund or return a product. This Refunds and Returns Policy outlines the procedures and conditions for requesting refunds and returns of services and products purchased through our website.

1. Eligibility for Refunds and Returns

• Services: Refunds for services may be eligible under specific conditions as detailed in our Cancellation Policy.

• Products: Returns of physical products may be eligible under specific conditions as detailed below.

2. Product Returns

If you wish to return a physical product, please follow these guidelines:

• Contact us: Notify our customer support team at support@marketvisionscape.com your intention to return the product within 2 days of receipt.

• Return Authorization: You will be provided with a Return Authorization (RA) number and instructions on how to proceed with the return.

• Return Condition: Product must be returned in its original, unused condition and in its original packaging. Any product that is damaged, altered or not in its original condition may not be eligible for a refund.

• Shipping Costs: You are responsible for the cost of shipping the returned product, unless the return is due to a product defect or an error on our part.

• Refund Process: Once we receive the returned product and verify its condition, a refund will be issued in the original form of payment within 5 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

3. Exemptions

The following items are exempt from being returned:

• Downloadable or Digital Products: Electronically delivered services or products that have been accessed or downloaded.

• Perishable or Consumable Products: Products with a limited shelf life, such as food or certain personal care and health care items.

• Gift Cards: Gift cards or vouchers are non-refundable and cannot be exchanged for cash.

4. Changes to this Policy

We may update this Refunds and Returns Policy from time to time. The updated version will be posted on our website with the date "Last Updated". Your continued use of our services and products after changes are made constitutes acceptance of the revised Refunds and Returns Policy.

Contact us

If you have any questions or concerns about this Refund and Return Policy, please contact us at:

Address: Calle del Inca 4446, Office 901, Edificio Vitae, Comuna Las Condes, Santiago de Chile, Chile. Postal Code 7550000.

E-mail: support@marketvisionscape.com